Digital delivery

This policy explains delivery for the digital download products sold on the Digital Products page, and for brand collaboration, content production, and campaign creative provided under a project-specific proposal or invoice.

1. Digital work only

Gyan Gaming offers downloadable digital files and creator and media services. No physical goods are offered, and no postal fulfilment, courier, tracking number, shipping charge, or physical return applies to any order.

2. Digital download products

Each product on the Digital Products page is delivered as a secure download link emailed to the address the buyer supplies with the order.

• The link is sent within 24 hours of payment confirmation. Most orders are delivered within a few hours.
• The link stays active for 7 days and allows up to 3 downloads.
• A broadband connection is recommended. File sizes are listed on each product, and the largest set is about 320 MB.
• If the link has not arrived within 24 hours, check the spam folder first, then email contact@gyangaming.com with the order reference.
• Expired links and failed downloads are replaced free of charge under the cancellations and refunds policy.

There is no delivery charge on any digital product. The price shown on the product page plus applicable GST is the full amount payable.

3. Service delivery method

The accepted project documents state how each deliverable will be provided. Depending on the agreed scope, delivery may occur through publication on an agreed channel, email, or a secure digital file-transfer method.

4. Schedule and milestones

Briefing dates, production milestones, review windows, publication timing, and final file handoff are project-specific. No standard delivery time shown on this portfolio overrides the schedule written in an accepted proposal or invoice.

5. Indicative delivery windows for packages

The standard packages published on the Packages page carry the following indicative delivery windows, counted from the date the invoice is settled and the brief is received in full.

• Creative consultation: within 5 working days.
• Campaign strategy report: 7 to 10 working days.
• Social media bundle: 10 to 14 working days.
• Short form bundle: 14 to 21 working days.
• Sponsored integration: 21 to 30 working days.

Where an accepted proposal states a different schedule, that schedule applies.

6. Client inputs

Delivery depends on timely access to the approved brief, brand assets, product information, required disclosures, feedback, and final approvals. A delay or material change in those inputs may require a revised schedule.

7. Review and acceptance

Any review rounds, correction window, technical specifications, or acceptance process are stated in the project documents. Requests outside the agreed scope may require a revised proposal.

8. Access and file retention

Clients should download and retain delivered files within the access period stated in the project documents. Long-term hosting or archive access is included only when expressly agreed.

9. Delivery issue

If an agreed deliverable is unavailable or materially different from the accepted scope, email contact@gyangaming.com with the project and invoice reference. The project documents determine the correction, rescheduling, or refund process.